“Identify the reason for the attitude. Perhaps it’s in response to his or her manager’s bad attitude. In many cases, an employee may not feel comfortable or know how to deal with this kind of a situation, and that unhappiness may manifest itself in a negative demeanor. It is so important to always take the opportunity to learn of gaps in our business operations. These conversations give us a glimpse into areas for improvement that we would otherwise miss.” — Johanna Zlenko, CEO, The Closet Trading Co.

To read the full article click here

Also, to learn more about why The Closet Trading Company is an ideal franchise opportunity, see Why TCTC.

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The Closet Trading Co. has experienced so much success at its four locations in Santa Monica, Agoura Hills, Santa Barbara and Woodland Hills that it’s now looking to begin development on as many as 20 stores by the end of the year through its newly launched franchise program.

“Within California, we are targeting Greater LA, San Diego, Orange County, the Central Coast and the Bay Area,” says Johanna Zlenko, the company’s CEO. “California has long been on the cutting edge of American fashion as the country looks to Hollywood starlets and LA-based social media influencers for the latest trends.”

Read the entire article here!

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This 501(c)3 corporation supports business at all levels. Every year women and students are recognized and awarded for their dedication to their passions. Johanna Zlenko was honored to receive this award in 2018.

To see how Johanna’s passion became a reality, check out Our Story.

Read the full article HERE

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(This article was originally published on bondstreet.com. The original and FULL interview can be read here.)

Here is an excerpt of this powerful interview

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BOND STREET

What were you doing before you started Closet Trading Co.?

JOHANNA MELAMED

I started when I was 18 years old, so not a whole lot. That was 12 years ago, and at that time I worked in some vintage shops and in the American Cancer Society vintage store. I learned a little bit about clothes and the retail industry and that’s what brought me to this.

BOND STREET

Who is your average customer?

JOHANNA MELAMED

We like to focus more on our customers’ lifestyle rather than age. Our customer can recognize a good deal, and when she’s looking for an item, she’s looking for the best value. She knows trends and fashion and wants something cool, but maybe a little different.

BOND STREET

Does the buying change based on the location?

JOHANNA MELAMED

Yeah, there is definitely a little bit of variation based on the location. The stores are one hour apart from each other, but they’re in different communities. We try to have consistency, but  because we’re buying from people who are physically walking into each store, it reflects that community.”

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Posted on: Monday, February 29, 2016 in Press category.

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